FAQs

🟦 Frequently Asked Questions (FAQs)

❓ 1. What is the estimated delivery time?

We ship all orders directly from USA. Delivery usually takes:

  • 3-5 business days for USA, Through USPS

  • 7–12 business days for, UK, and Europe

  • 5–10 business days for the Middle East & Asia

Tracking is always provided.

❓ 2. Do you offer international shipping?

✅ Yes, we ship worldwide via trusted couriers like  UPS, DHL, and local postal services. Customs delays may vary by country.

❓ 3. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can track it anytime on the courier’s website.

❓ 4. What if I don’t receive my item?

If you haven’t received your order within the expected delivery time, please contact us directly.
We respond within a few hours and will help resolve the issue without delay.

❓ 5. What is your return policy?

We accept returns if:

  • The item arrives damaged

  • The wrong product is sent

Contact us within 7 days of delivery.
We’ll guide you through the return process.

❓ 6. What if the item is not as described?

We take product accuracy seriously.
But if something isn't right, please message us first — we’ll fix the issue fast and fairly, no need to open a dispute or leave negative feedback.

❓ 7. Do you accept custom orders?

Yes! If you need any custom knives or personalized products, contact us with details — we’ll be happy to assist.

❓ 8. Still need help?

Feel free to contact us anytime. We’re here to assist you before and after the sale.

📧 Email: alihacraftsllc@gmail.com
📬 messages: Reply within hours!